Frustrated people

A lot of people who end up calling us are totally frustrated. If we stop for a couple of minutes, listen to their story, you quickly understand why they are so frustrated. You realize, that they are not being mean to you. They are not trying to be rude. They are just so frustrated. Once you realize that, life becomes so much easier. Someone calls you and get rude, it is OK, they are frustrated. I had a guy call me every 15 minutes starting at 6:30. Yes that is 6:30 in the morning. So when I talked to him, he was apologizing for calling so often. I realized he was just nervous, frustrated, excited. I was not annoyed or anything like that. I felt bad for the guy. It just changes your perspective when you realize, they are just frustrated.